1. All our
goods/services will serve their intended functions.
Terms of Warranty
2. All warranty conditions are stated in the product/services
information provided, unless the manufacturer has provided none.
3. All our prices are nett. No discounts will be given unless during
4. Delivery is within Singapore main island. Deliveries outside of
Singapore will be charged according to the prevailing shipment
5. We only accept Cash & cheque payments.
6. We ensure accuracy in our billing as all our transactions are
Cancellation of Orders
7. We will refund the amount paid if the order is cancelled due to
the unavailability of goods or our inability to deliver the goods
within the agreed time frame.
8. We will not entertain any cancellations once the order is
confirmed and submitted by the customer.
Confirmation of Orders
9. We will telephone or send an electronic acknowledgement to the
customer within 24 hours upon successful submission of the
electronic order. If items ordered are unavailable, a message will
be sent to the customer for further action.
Exchange & Refunds
10. All our goods sold are non-exchangeable and non-refundable.
11. We welcome your feedback. Should you feel dissatisfied with any
of our goods or services, please contact us at Tel: (65) 6853 3368,
Fax: (65) 6853 3386, Email:
Alternatively, customers may refer their complaints to the
BusinessTrust Secretariat if they are not satisfied with the
resolution of the complaint. Complaints can be referred to
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
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